AskUs Agent Guide
Contents

1. Introduction
   1.1 Features
   1.2 Options

2. Installation
   2.1 Download location
   2.2 Firewall settings

3. Control Center Basics
   3.1 Logging in
   3.2 Status
   3.3 Threshold

4. List Windows
   4.1 Visitors
   4.2 Chat requests
   4.3 Chat sessions
   4.4 Agents

5. Chat Windows
   5.1 Sending Messages
   5.2 Controlling a web browser
   5.3 Quick text
   5.4 Spell check
   5.5 Agents

6. Quick Text
   6.1 Adding quick text
   6.2 Quick Text editor
   6.2 Prioritizing Quick Text
   6.3 Shortcut keys